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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gavin Eberly

September 23, 2024

5  out of  5
rating by Gavin Eberly
"Best insurance agency! Dom is a great conversationalist, and it's always a fantastic interaction!"
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Christina Abdelhadi

September 13, 2024

5  out of  5
rating by Christina Abdelhadi
"Great service, Dom was Fantastic! he answered all my questions and Lynsey was great with finishing my policy documents. What a great team!"
We responded:
"Thank you so much Christina. They are a great team and couldn't imagine replacing them. Thanks again."
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ro monique

September 7, 2024

5  out of  5
rating by ro monique
"Dom has great customer service!!! I give him a 5 star!!!"
We responded:
"Dominick has been awesome at helping our customers with all their insurance questions for close to 5 years. Thank you for the kind words! "
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Ellewhomeows

August 27, 2024

5  out of  5
rating by Ellewhomeows
"10/10 Recommend this agency!! Had an incredible experience working with Dom. He is extremely personable and never leaves a moment for awkward silence. Dom was super patient and informative and took a lot of time out of his days to answer my many questions. He truly made me feel comfortable and I am extremely pleased so far making the switch over to State Farm!"
We responded:
"Thank you so much for your kind words for Dom! He definitely is anything but silent."
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Connor Soikes

August 13, 2024

5  out of  5
rating by Connor Soikes
"Lynsey is who I worked with from this State Farm location. She is really wonderful, patient and helpful. She helped me compare quotes and answered all of my questions, sent me detailed information and kept in touch with me. We also have a follow up in 6 months' time to see where rates stand."
We responded:
"Thank you for the review Connor. Lynsey really does a phenomenal job with all our customers! "
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Deanna Janes

August 13, 2024

5  out of  5
rating by Deanna Janes
"SERIOUSLY, Lynsey goes above and beyond. Unfortunately, I wasn't able to become a client AND EVEN SO, she was amazing, helpful, caring, etc, etc, etc. Bill Paetzold's office is extremely lucky to have Lynsey represent! Thank you for everything!"
We responded:
"Hi Deanna, Wow, thank you for the kind words!. I speak for our entire staff when I say that we are in COMPLETE agreement about Lynsey. She does an amazing job helping our customers with all their Auto insurance, Homeowners, and life insurance needs. Thank you again. -Bill"
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Cyndi Smith

August 1, 2024

5  out of  5
rating by Cyndi Smith
"I received a call today to see if the office could quote home ins for me. I was asked who my ins was with. When I said State Farm, the immediate response was very professional. Lynsey said that she would not want to take business from another State Farm Agent. I shared that I had not ever spoken to my agent and they have not tried to save me money or protect me from not having enough coverage. I truly appreciated the call and asked for a quote anyway with more adeqate coverage. I was so impressed by Lynseys integrity. Should I decide to bundle my auto and home, I will definitely call Lynsey and move my home and auto over to the Bill Paetzold office! I appreciate honesty and integrity. I know this office will be a good choice!"
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William Calams

July 18, 2024

5  out of  5
rating by William Calams
"5 STARS! ⭐⭐⭐⭐⭐ Highly recommend this agency for all your insurance needs! 🚗🏠🛟 I've Just recently returned to the State Farm neighborhood, I've been a State Farm customer in the past and recently decided to shop around for better rates. I've had the pleasure of working with them in the past. It's been a very long time since I've experienced excellent customer service in any industry. 👍 The agent I worked with...Dom, He is the epitome of a customer service professional! He was attentive to my needs and helped me get the rates and coverage that was best for my family. I am astounded by the level of knowledge, expertise and professionalism I was shown. I was treated like family from the start, I thoroughly enjoyed the experience. To everyone over at Bill Paetzold - 🙌 Thank you for your hard work and dedication to your customers!"
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RJ M

July 11, 2024

5  out of  5
rating by RJ M
"had a absolute great experience with Lynsey"
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Will Sitton

July 3, 2024

5  out of  5
rating by Will Sitton
"Lynsey is a rock star. Truly one-of-a-kind. She prioritizes taking care of people and does everything the right way. She's the only one I trust with my house and car."
We responded:
"Thanks Will, She really is and we're lucky to have her. Thanks for the kind words. -Bill"
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MJ

July 1, 2024

5  out of  5
rating by MJ
"Great attitude, and very customer friendly! Linsey has been so very helpful for us as we are buying a new home!"
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Edward Leach

June 29, 2024

5  out of  5
rating by Edward Leach
"Lynsey gave me a quote for renters, auto, and life insurance and took the time to explain my coverage to me in a way that made it easy to understand. I would high recommend giving her a call."
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Frank Bosi

June 26, 2024

5  out of  5
rating by Frank Bosi
"dom is good. knows what he’s talking about. i recommend. helped me with my eye issue from losing my one eye"
We responded:
"Thanks Frank, I didn't know he was moonlighting as an ophthalmologist! "
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mike toyou

June 26, 2024

5  out of  5
rating by mike toyou
"Dom and Lynsey are extremely helpful when it comes to our needs for insurance. If you need a quote shoot them a call."
We responded:
"Thanks Mike, Both have been with me for a while and I love getting the positive feedback on both of them. We're lucky to have people who care so much about our customers!"
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Willy Ramirez

June 24, 2024

5  out of  5
rating by Willy Ramirez
"Dominick has been helping me recently and he really makes me feel appreciated as a customer. Always ready to help whatever the issue may be and attentive to my needs that I have. Highly recommend to anyone to go and see Dominick for all your insurance needs!"
We responded:
"Willy, really appreciate the kind words. Dom has been with us since 2020 and is awesome with customer service. Thank for trusting us with your Auto and homeowners insurance needs."
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Mindy Hilliard

June 17, 2024

1  out of  5
rating by Mindy Hilliard
"Switching off state farm after over 20 years. Bunch of crooks. And Premiums went up A few hundred dollars a month, Couldn't really explain why. Didn't do anything to help me save it back down, Definitely going to leave."
We responded:
"Hi Mindy, Definitely hear where you're coming from. Rate hikes and rising prices in general have frustrated us here at the office as well. We hate to see you leave but wish you the very best."
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Susan Cruz

May 2, 2024

5  out of  5
rating by Susan Cruz
"After having some not so pleasant experiences with our former agency, coming to Bill Paetzold’s agency was a breath of fresh air. We worked with Lynsey, and she answered my long list of questions with a smile on her face the whole time. She was so friendly, helpful, and knowledgeable. I feel so much better knowing I have an agency that will answer my questions. Dealing with insurance can be a stressful task, but I felt comfortable and at ease with Lynsey. I am very glad we made the switch from our agent in Aurora. I highly recommend the Bill Paetzold agency to anyone who may be searching for an agent. You won’t regret going with Bill and his team."
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Ashley Jackson

April 9, 2024

5  out of  5
rating by Ashley Jackson
"Lynsey from this office took great care of my family! We are so happy to be back with State Farm, and have an agent we can trust! Thank you !!!!"
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Terry Bruce

April 2, 2024

5  out of  5
rating by Terry Bruce
"I Love Lindsay's knowledge of the insurance business, her professionalism. She is very fun to work with and is working really hard to help me make the change!! Excuse my spelling but Thank you!"
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Anthony Janisch

March 29, 2024

5  out of  5
rating by Anthony Janisch
"Lindsey Dieckmann was great answered all my questions and saved me money"
We responded:
"We love Lynsey too! Thanks for the kind words Anthony!"
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Carlee Kelly (Carlee Vee)

March 29, 2024

5  out of  5
rating by Carlee Kelly (Carlee Vee)
"BEST CUSTOMER SERVICE EXPERIENCE WITH INSURANCE EVER! SERVICE IS GREAT! PRICES ARE GREAT! THE STAFF IS THE BEST!!!! Let's start with the keyword for this staff.... GENUINE: Lynsey, Val and Don are absolutely incredible, genuine and hard-working! This team and Bill's agency will do whatever it takes to make everything work out for your needs!!! By far, their customer service and thoroughness are so great that I will never go to another agency. Not only do they make sure you're satisfied, they will never rush you and they will actually LISTEN to your needs. I was able to get car insurance for 2 vehicles, life insurance and renters insurance for all under $360 a month! I originally went through Hanway Insurance and I didn't get an experience or coverage that could match the satisfaction I've received from this agency! I was paying that for just 2 vehicles and nothing else! Thanks so much to you all! Bill has an incredible team!"
We responded:
"Thanks Carlee for the kind words! So glad that we have you in our agency. We all take a lot of pride in how we treat our customers. It means a lot to us. Thank you again!"
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Al Thomas

January 18, 2024

5  out of  5
rating by Al Thomas
"I worked with Lynsey Dieckmann at the Bill Paetzold - State Farm Office to help my elderly Father-in-law with his home and auto coverage. She was the best insurance agent I have ever worked with. On a three way call, she explained everything in an easy to understand way, and could not have been more professional and helpful. She is a person my Father-in-law can now see in person since their office is nearby in Sandwich, Illinois. I highly recommend!!!!!!!"
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Alyssa Quatraro

January 16, 2024

5  out of  5
rating by Alyssa Quatraro
"We are thankful for Lynsey Dieckman for all her help setting us with with an updated auto policy and house insurance policy. She is helping us save money. Look forward to working with her in the future!"
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Chelsea Himes

January 16, 2024

5  out of  5
rating by Chelsea Himes
"Bill and Lynsey were great to work with. They explained everything and walked me through the process seamlessly. Switching my home and auto saved me so much money and increased my coverage! Highly recommend this location!"
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Shakti Amsbary

January 15, 2024

4  out of  5
rating by Shakti Amsbary
"Called me fairly promptly. Was kind and courteous on the phone but I was a bit disappointed that as soon as I said I had a better quote from a different company he pretty much just gave up, and the call was over there was no conversation about possibly getting a better rate just cut and dry. I guess that was a good thing in the end cause he didn’t waste my time or his. Over all pretty neutral experience"